1. Introduction
Welcome to Genofin Labs Pvt Ltd ("Genofin Labs," "we," "us," or "our"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and disclose your information across the Genofin Hub website, our products (including Arthik360, ArthikSalah, and FinLab PMS), and our services (collectively, the "Platform").
By using our Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.
2. Information We Collect
We may collect several different types of information for various purposes to provide and improve our Service to you.
A. Information You Provide to Us
- Contact Information: When you use our contact form, we collect your name and email address to respond to your inquiries.
- Chatbot Communications: We collect the messages you send to our AI-powered chatbot to provide assistance and improve its performance. Conversation history is stored in your browser's local storage to provide a persistent experience.
- AI Tool Inputs: When you use our AI tools, such as the Image Generator, we collect the prompts and inputs you provide to generate the requested output.
B. Information We Collect Automatically
When you use our Platform, we may collect certain information automatically, including your IP address, browser type, operating system, and usage details about your interaction with our site. This information is used for analytics and to improve the user experience.
3. How We Use Your Information
Genofin Labs uses the collected data for various purposes:
- To provide, operate, and maintain our Platform and services.
- To improve, personalize, and expand our Platform.
- To understand and analyze how you use our Platform.
- To process your transactions and respond to your requests and inquiries.
- To communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the Platform, and for marketing and promotional purposes.
- To ensure the security of our Platform and prevent fraud.
- For compliance with legal obligations.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information in the following limited circumstances:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as cloud hosting and AI model providers (like Google for Genkit). These providers are obligated to protect your information and are restricted from using it for any other purpose.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- To Protect Our Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or as evidence in litigation in which we are involved.
5. Data Security
The security of your data is important to us. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We have implemented physical, electronic, and procedural safeguards to secure the information we collect. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Data Retention
We will retain your personal information and data in accordance with applicable laws and regulatory requirements governing the products and services offered on the Genofin Hub platform. This includes retention requirements under relevant financial regulations such as the Prevention of Money Laundering Act, 2002, the SEBI (Investment Advisers) Regulations, 2013, and any other applicable laws, rules, or guidelines issued by regulatory authorities in India. We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy, to provide our services to you, and to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete the data we hold about you. To exercise these rights, please contact us using the information below.
8. Children's Privacy
Our Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at service@genofinlabs.com.